Q. Who is PowerNet Global?

A. Founded in 1992, PowerNet Global Communications pioneered simple, flat rate, long-distance services coupled with excellent customer support. Our rates are the same 24 hours per day, 7 days per week, anytime of the day with no hidden charges. Utilizing our vast network of independent sales agents, our company has grown to serve a nationwide customer base on both the retail and wholesale level.

Q. Who is the underlying carrier for PowerNet Global?

A. All customers are provisioned using an advanced nationwide network utilizing Qwest (or Global Crossing).

Q. Are there any monthly fees, contracts, minimums or hidden charges?

A. For NO Monthly Minimums or Fees: Sign up For 5.9 cent program that has no monthly minimum. We take pride in offering straightforward rate plans without hidden charges, contracts or minimums. The only billing fee we impose is on our .049 Interstate rate programs. A $2.50 billing fee is incurred only if the total usage of all services on the account is less than $15 in any billing period. Calls from payphones to toll free numbers or using calling cards are imposed an industry standard .35 payphone surcharge.

Q. How long should it take for service to be activated?

A. Please allow 7 to 10 business days for the switchover to take effect pending credit approval.

Q. After I sign up, do I need to contact my local phone company?

A. Yes. We recommend you contact your local phone company and remove any carrier PIC freeze / restriction from your phone lines. Important: Do not change your long distance carrier to Qwest or Touch America yourself.

Q. How will I know if I'm switched to PowerNet Global?

A. PowerNet Global will mail you a welcome letter stating your products and services. To verify long distance service has been activated, call 1-700-555-4141 and listen for "Qwest" (or Touch America) who is PowerNet Global's Network Provider.

Q. What other services does PowerNet Global provide?

A. You can order just one, or all of PowerNet Global's services at any time. All 1+ long distance customers are automatically registered to use the PowerDial service. You can choose standard long distance and/or local long distance service. You can order toll free service, calling cards, and our new Dial up Internet service is available for the low price of $14.95 to all long distance customers.

Q. What are the PowerNet Global billing options?

A. PowerNet Global bills customers directly for service, which means our customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft). AN online e-billing and payment option is coming soon.

Q. What are PowerNet Global's billing increments?

A. The length of your calls are measured (and billed) in 6-second increments, following an initial 30- second minimum. All International calls are measured in 6-second increments following an initial 30-second minimum.

Q. What are PowerNet Global's PICC and FUSF fees?

A. The first commercial line and all residential lines are FREE of charge. The industry standard PICC fee is $4.31/line for ADDITIONAL Commercial business lines The FUSF (Universal Service Fund) is 9.9% and will be charged on all interstate and international calls.

Q. Does PowerNet Global offer calling cards?

A. Yes. Our Travel Cards are issued with an easy to remember PIN code and all calls will be included in your monthly bill. There are no per call surcharges for domestic and International calling, however calls originating from payphones are subject to a 0.35 surcharge.

Q. Does PowerNet Global credit Local phone company switching fees?

A. Yes, if you request it. To receive credit against your PowerNet Global account, write your PowerNet Global account number on your Local Phone Bill (with the switch fee) and fax it to the PowerNet Global Customer Service Department at 1-888-715-3534. You may also mail it to PowerNet Global via US Mail (our address will appear on your welcome letter and monthly invoice).